Patron: I need to print something from my email.

Librarian: Sure…just log into your email onto computer.

*A few seconds later*

Patron: I don’t remember my password

Librarian: OK…we will hit “Forgot my password?” and it will allow us to create a new one. Now it is going to send a verification code to your phone.

Patron: Oh I don’t have this phone number anymore. You’re just going to have to retrieve it another way.