Patron: I need to print something from my email.
Librarian: Sure…just log into your email onto computer.
*A few seconds later*
Patron: I don’t remember my password
Librarian: OK…we will hit “Forgot my password?” and it will allow us to create a new one. Now it is going to send a verification code to your phone.
Patron: Oh I don’t have this phone number anymore. You’re just going to have to retrieve it another way.